TechFix Support Packages EN

🛠 TechFix Support Packages

BASIC

- ✅ Up to 3 devices  

- ✅ 3 remote sessions / month (up to 30 min each)  

- ✅ Email + WhatsApp support  

- ✅ Response time: up to 24h  

→ Ideal for freelancers or micro-businesses  

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STANDARD

- ✅ Up to 6 devices  

- ✅ 6 remote sessions / month (up to 45 min each)  

- ✅ TeamViewer, email & phone support  

- ✅ Guaranteed response within 8h  

- ✅ Support for Office, Windows, email, printers  

→ Recommended for small teams (2–5 employees)  

Unlimited = max. 20 incidents/month or max. 10 hours total. Additional hours billed separately.

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PREMIUM 

- ✅ Up to 10 devices  

- ✅ ‘Unlimited’* remote support  

- ✅ Priority response: up to 2h  

- ✅ IT consultation + system optimization  

- ✅ Proactive monitoring  

Add-ons (billed separately):  

→ Backup setup, antivirus management, cloud config, etc. – available on request